24/7 Customer Service

Specialists in communicating with your customers

Consumers have no shortage of ecommerce brands to choose from. So many brands offering similar products forces you to find additional ways to stand out. One way you can do this is by providing outstanding customer service.

Emplicit’s customer service team is dedicated to providing your shoppers with a superior customer experience. We accomplish this by making sure we’re capable of servicing all of their needs, 24 hours a day, 7 days a week.

Start communicating with your customers better today

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Handling Customer Feedback

Customers offer multiple types of feedback. Whatever yours come back with, our 24/7 Customer Service team can handle it.

Seller Feedback management

Weekly monitoring of critical Seller Feedback and possible actions to get them removed
Critical because ratings influences a seller’s ability to win the Buy Box

Negative product review management

For full details on our review management services click here.

Weekly checking on negative reviews
Communication with customers who left critical reviews through the Brand Dashboard and possible actions to take after their response
Internal/external actions if any trends arise

Voice of the Customer (VOC) management

Weekly VOC review
Communication with customers who have any issues/concerns with their order and possible actions to take after their responses
Listing rating depends on amount of orders and amount of orders with negative comments

Start communicating with your customers better today and elevate your ecommerce