24/7 customer service

Delivering the service your customers expect, day and night every day.

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Handling Customer Feedback

Customers offer multiple types of feedback. Whatever yours come back with, our 24/7 Customer Service team can handle it.


Seller Feedback management

  • Weekly monitoring of critical Seller Feedback and possible actions to get them removed
  • Critical because ratings influences a seller’s ability to win the Buy Box


Negative product review management

For full details on our review management services click here.

  • Weekly checking on negative reviews
  • Communication with customers who left critical reviews through the Brand Dashboard and possible actions to take after their response
  • Internal/external actions if any trends arise


Voice of the Customer (VOC) management

  • Weekly VOC review
  • Communication with customers who have any issues/concerns with their order and possible actions to take after their responses
  • Listing rating depends on amount of orders and amount of orders with negative comments


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Start communicating with your customers better today and elevate your ecommerce